e-Learning Frequently Asked Questions

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How do I register for an e-Learning class?

Registration is simple and takes only a few minutes. If you have already signed up for a course, simply log in here.

If you have not previously created a user name and password, visit the New User page where you can learn more about eLearning. When you are ready to get started, click on the Sign up button at the top of any page.

Do I need to be a member of my state Rural Water Association to sign up for a course?

Nope! Our partnering RWAs are the official course provider in some states, so that's why you must specify which organization you want to register through. However, in some states, RWA members can receive a discount on courses! Check your state's course list for information on any available discounts.

Who is notified when I have completed the course?

Unless otherwise stated on your state's course offering page, your course completion will automatically be sent to your state Rural Water Association once you have finished all modules of your course and the course completion form is fill out and submitted. In states where training providers update the primacy of your course completion hours, your RWA will submit them for you. In states where operators submit their own training records, you can download your SunCoast Learning-issued Certificate of Completion from inside your student account. In states where you are required to retain/track your training hours but not submit anything, we keep your records in our system indefinitely (but for a minimum of 7 years).

How can I request for my training records be released?

In most cases, you don't need to request that SunCoast Learning release your training records. You always have the option to download your SunCoast Learning-issued Certificate of Completion from inside your student account. If, for some reason, the record release needs to come directly from SunCoast Learning, simply send a written request to support@suncoastlearning.com.

Do I receive a certificate indicating I have passed the course?

Yes, upon completion of the course and passing all quizzes, SunCoast Learning and/or your state Rural Water Association will provide you with a certificate of completion indicating the name of the course and hours of credit earned. Delivery time from your RWA (if applicable) varies. Certificates issued by SunCoast Learning are immediately available for download from your account. Be sure to keep your Certificate with your records. State requirements vary. Be sure to check with your state agency or Rural Water Association if you have concerns or questions.

What courses are available in my state?

Course availability can be viewed here, or by visiting the Home page then clicking on your state on the map. If there are no courses available at this time, you can sign up to receive an email from us when courses do become available.

I have licenses in more than one state / I just moved to a new state. Do I need accounts for each state that I maintain a license in?

Yes, before you purchase courses, you will need to make sure that you have an account in the state you're looking to earn hours in and log in with that account. For example, if you took courses with us a year ago and then moved to a new state, you will need to sign up for a new account through the new state's portal (RWA). The account in your prior state will remain as it is in case you want to maintain that license.

Can I get credit in multiple states with a single course (reciprocity)?

Under ordinary circumstances, you would have to take courses in both states, but that's not always the case. Some states offer reciprocity, which allows you to take a course just once, but receive credit in multiple states. The most important thing is to verify the reciprocity before purchasing a class. If this is something in which you might be interested, please click here for more details.

What does an e-Learning course cost?

Course costs are varied, depending upon the state you're licensed and the number of continuing education units (CEUs), also called points or hours, received. Please refer to your state's course list for prices.

Do you accept credit card payment online? Can I pay by check? Can you send me an invoice?

Yes to all of those! We accept MasterCard, Visa, Discover and American Express payments online, or you can pay by check, money order, or be invoiced. All online transactions are encrypted and processed on a secure server.

How do I get a receipt?

We send receipts immediately to the email address in your SunCoast Learning account whenever you make a purchase. You can also download any receipts by logging in and clicking "Order History."

Must I complete the course at once or can I come back at a later date?

You may log on and off as often as you like. SunCoast Learning does not limit course access. You can take as long as you like to complete the course and it will always be available to review even after you finish the course. You may take the course at your pace and access it 24/7 at your convenience.

Is it OK to leave my course up all day?

If you will be leaving your course for a period of time with no activity, you must log off to ensure that the course will not "time out." When the course times out due to inactivity it is not noticeable until you take the quiz and your score does not update. It's a good idea to log off when leaving your course for more than 10-15 minutes.

It says "This username already exists" when I try to register.

Either someone else has already registered that username, or you have already registered with that username. If you believe you created the username, go back to the log-in page and enter the username and password you have been trying to set up. If this is unsuccessful, try recovering your username/password here.

I forgot my username/password. How do I log-in?

Your username and password should always be kept in a safe place. In case you have lost or forgotten it, click on the "forgot username/password" button on the login page. You will be prompted to reset your password.

How can I find out what courses I have already taken?

Log in with your username and password. Click on "View Completed Course Results" to see and review all your completed courses. Please note: If you have ever registered multiple accounts with us, they have all been combined into one account for your convenience. Use your most recent username and password to log in.

Do you track my courses online?

Yes, the Learning Management System (LMS) software tracks your registration, enrollments, time in course, quiz scores, and course status. You may access your student history and course progress whenever you log in to the system.

How can I find out how many hours/points I need?

You will need to get this information from your state, either through the primacy agency website or by calling the Rural Water Association.

What if I don't pass the course, will I be able to take it again?

Yes, if you fail a module quiz, you may review the material and retake the quiz as many times as necessary to achieve a passing score of 70%.

If I have questions about the course material, how do I get it answered?

Many courses have built-in resources like glossaries or downloadable materials that might answer your question directly. If you can't find the answer you need within the course, don't hesitate to reach out to SunCoast Learning Systems support—we will help get you answers directly from the course author.

Can I cancel my course and get my money back?

We strive for 100% customer satisfaction. If you're not happy with your uncompleted course (within 6 months of purchase), please give us a call so that we can make it right, whether that's a full refund or switching you into a different course.

What are the computer/internet requirements to take a course online?

An internet connection speed of at least 10 Mbps is recommended for taking courses. Check your internet speed here.
(Please note the difference between Kbps and Mbps: 1,000 Kbps = 1 Mbps.)

Our system runs on Windows, Mac and Linux using a modern browser (such as Chrome, Safari, Firefox, Edge, etc.). All courses are also compatible with mobile devices. Access to mobile-ready courses does not require downloading an app--simply log-in with your web browser.

If you experience issues running your course, please try one of the recommended configurations below. Using a Kindle may work, but is not recommended.

We recommend the following configuration for taking a course:

Find out what browser you're using here.

Download Google Chrome for free here.

How does a Company Admin account / Company Profile work?

A Company Admin account / Company Profile is perfect for administrators of an organization who are responsible for purchasing courses and keeping financial records for their operators. As a Company Admin, you will be able to:

• Create Regular User accounts for your operators, invite existing users to the Company Profile or invite operators via email to create an account. (A Company Profile may have multiple Company Admins.)
• Purchase courses for your operators.
• Download receipts for all purchases made by Company Admins.
• View your operator's progress through their course(s).

Note: Company Admins who wish to also take courses will need to create a Regular User account (which can be set up/managed with the Company Admin account).

To get started, click the Sign Up button at the top of the page, choose your state association to register through, then click Company Admin to register a Company Admin account as well as a Company Profile with our system.

Here are the steps for purchasing courses for your operators:

1. Log in to your Company Admin account.
2. Click on the Manage Users button.
3. Click the Add User button to add people to your company.
4. When they have joined the company, click on the Purchase Course button next to the person's name.
5. Add desired course(s) to the shopping cart and proceed to checkout to complete the purchase. Repeat these steps for your other team members.

For more information and details about Company Admin accounts / Company Profiles, refer to the Company Admin Guide.