A few things for you to know!

• Start and stop your course whenever you want.
• Access your course 24/7 wherever you have internet.
• Courses do not expire.
• Reference course material any time after completing your course.
• Use any computer and modern web browser.
• All courses are state-approved as long as the official requirements are followed for the Final Exam and all applicable forms are submitted to Washington Certification Services.

Every course is broken up into bite-sized modules. Each module has a graded end-module quiz at the end.

• End-module quizzes need to be passed with 70% or better.
• You may re-take module quizzes as many times as needed to pass. Questions are randomized every time.
• No monitor needed for module quizzes.
• No time limits to finish.

There are specific guidelines for who can be your monitor:

• An examination monitor shall be an impartial person who is not concerned with the result of the examination or the success of the student.
• An examination monitor may not be a relative, friend, co-worker or employee of the student.

Some examples of an acceptable examination monitor are a utility manager, human resource manager, training director, testing center, public library, public school, church leader, or college/university. Monitors will usually supervise examinations without charge. However, if any charges are involved, payment will be the responsibility of the student.

Washington State Department of Health (DOH) requires that all examinations used to determine successful completion of distance education or self-study courses be monitored. (This goes for all Water Works distance education providers.)

The exam monitor will confirm the student's identity using photo identification such as a driver's license. Please see the paperwork section below for required paperwork that must be filled out by both the exam monitor and the student.

• Questions and multiple-choice answers are randomized every time.
• You must score a 70% or better to pass the Final Exam.
• The Final Exam is closed book, no prepared notes. No outside assistance from any source is allowed.
• No phones, tablets or other websites may be used.
• Handheld numeric calculators and the Association of Boards of Certification Exam Formula/Conversion Table are allowed.
• You will have three (3) attempts to pass the Final Exam. If you cannot pass after the three attempts, SunCoast Learning may, at their discretion, either reset your course so that you can retake it from the beginning, or we can switch you into a different course of the same credits/price. No refunds will be granted if you fail the Final Exam three times.

Because the Declaration of Distance Education Examination Monitoring form needs to be signed by the exam monitor and the student, you will need access to a printer.

When you have passed the course and completed the course completion form after the Final Exam, mail the following completed documents to Washington Certification Services for professional growth evaluation:

• Water Works Distance Education Submittal Form with all required attachments
• Submittal Form for Declaration of Distance Education Exam Monitoring

To submit all distance education completion documentation and forms:

Email to submittalsWCS@greenriver.edu after reading the Electronic Submittal Policy (for this you'll need a scanner and software to produce a PDF document) or

Mail to:
Deborah Diggins
Washington Certification Services/Green River College
1221 D Street N. E.
Auburn, WA 98002

Please note what you should enter on the Water Works Distance Education Submittal Form for the following fields:

Trainings and exams taken to meet the professional growth requirement must be completed by 12/31 of the reporting period year. A grace period through February 15th will be given to submit any training taken on or before the 12/31 deadline date.