Our Guarantee To YouOur Guarantee To You

If, after completing the first module, you are not satisfied with your course we will either switch you to another course or refund your money, whichever you choose. Offer not valid if you proceed past the first module.

Contact Us

Call to speak with a live person: 706-219-0077 or 800-269-1181, or email us at contact@suncoastlearning.com

Support

Every computer is different, and sometimes a computer's hidden settings cause it to have trouble loading a course, even if the following required elements are installed on your computer (all of which are free of charge). Read the articles below to troubleshoot any issues you may be having with your course.

Note: All underlined text on this page will either navigate you to view a specific section on this page or a helpful article outside of this site, or contain screenshot images to help illustrate a point. Feel free to click on any links on this page; new webpages and photos will appear in a new window.

IMPORTANT: You need to be using Internet Explorer while running any tests or downloading anything. While installing/uninstalling components, be sure that you CLOSE Internet Explorer.

Computer System Requirements

System Requirements

Find out what browser you're using.

Run the system check to ensure your computer is ready for eLearning.

Users must ensure they are using the following before taking a course online:

A Windows PC
Internet Explorer 8.0 or greater
Disable Pop-Up Blockers
Java installed and enabled
Adobe Flash Player installed and enabled

Computer Troubleshooting Questions and Answers

Click here for non-technical Frequently Asked Questions

When I click on "Launch" nothing happens.
This usually happens because of a Java issue. Please view the information below to solve this problem.

When I try to launch the course, I get the message "Application Blocked by Security Settings."
Application Blocked
This message is due to the release of a new version of Java. To fix this problem, adjust the security level through the Java Control Panel:

  1. Find the Java Control Panel from the Start menu. It may be in the Start list/All Programs or you may need to search for "Java." Click on Configure Java.
  2. In the Java Control Panel, click on the Security tab.
  3. Move the Security Level slider down to Medium.
  4. Click Apply, then OK. You may need to restart Internet Explorer.
  5. Log back into the system to launch the course. You will probably notice a different Java warning this time; be sure to click Run.

When I click on "Launch" I get a black screen.
This usually happens because Java is not installed on your computer. Download Java for free here or view more details below.

When I click on "Launch" a page loads up that says "Internet Explorer has closed this webpage to help protect your computer. A malfunctioning or malicious add-on has caused IE to close this webpage."
This usually happens because Java is not installed on your computer. Download Java for free here or view more details below.

My quiz score did not update.
There are a few possible reasons for this problem:

  1. If you are running Internet Explorer 10 or 11, see Internet Explorer 10 and Internet Explorer 11 Issues below. (To check your version of IE, press Alt + X on your keyboard, then click on About Internet Explorer.)
  2. Your pop-up blocker may still be enabled. Here are instructions on how to disable your pop-up blocker.
  3. The course may have "timed out" due to inactivity with the server. Be sure to log out of the course if you are going to be away from the computer (no activity in the course) for 15 minutes or longer. When the course times out it will continue to run, including the quiz, but because the connection has been dropped, the quiz score will not update.
  4. There could be a problem caused by toolbars enabled in your browser. The easiest way to fix this problem is to disable any questionable toolbars from the Tools menu in IE, then click on Manage Add-ons. See Toolbars section below.

The attachment in the module won’t open.
Try holding down the "Ctrl" button on your keyboard when you click on the attachment. Most attachments are Microsoft Word documents. If you don't own Word, Microsoft provides free software that allows viewing certain files without owning the full version of the software. Download Microsoft Word Viewer.

I got a Velocity Servlet Error.
The server is experiencing a problem. Please call us: 706-219-0077 or 800-269-1181.

I got an error: "This website encountered a temporary resource allocation failure and was unable to complete your request. Please retry your request later.".
Your computer timed out because the course was open for too long. Log back in to your account and launch the module again. You should be able to advance up to the point where you left off. Take note if you see a pop-up message telling you that "Your session will expire in 1 minute."; at that point you should close the module and open it back up so that your quiz score will be recorded when you get there.

My log-in won’t work.
Be sure you are trying to log-in to our Learning Management System, suncoastlearning.net, and not your RWA member page. Also make sure that your Caps Lock key is not on and that you are correctly typing in your username and password. If you've forgotten your username or password, please call us: 706-219-0077 or 800-269-1181.

Internet Explorer Internet Explorer (IE)

Internet Explorer 10 and Internet Explorer 11 Issues
Before running your course using IE10 or IE11, follow these easy steps:

  1. While on the log-in page of your state, press Alt on your keyboard (to reveal the menu bar) then select Tools > Compatibility View Settings.
  2. Type suncoastlearning.net into the "Add this website" box if it is not already present. Then click the Add button and Close button .

Internet Explorer 11 users may notice a notification at the bottom of the screen concerning an incompatible add-on while on suncoastlearning.net. Please be sure to click the "Run control" button.

32-bit vs 64-bit browser
Internet Explorer comes in a 32-bit and 64-bit edition if you are using a 64-bit computer. Either version will work for taking a course, though we recommend using the default 32-bit version. To check your version of Windows, follow the steps here. The important thing is that you have the appropriate version of Java installed on your computer. See Java issues below for instructions on checking your version of Java.

Checking Your Internet Options
To verify that your Internet Options are set correctly, do the following:

  1. Click Tools at the top of your browser window. (If you don't see the menu bar at the top with File, Edit, View, etc., press the "Alt" key on your keyboard to temporarily display it.)
  2. Now choose the last item on the drop-down list, Internet Options.
  3. Click on the Advanced tab, then click the Restore advanced settings.
  4. Next, click on the Security tab, then click on the Default level button. If the button is not clickable, click the Custom level... button. In the dialog box that appears, make sure that "Medium-high (default)" is selected in the "Reset custom settings" area, then click the Reset... button. A warning will appear asking if you are sure you want to change the settings. Click Yes. Now click OK to close the Security Settings dialog box, then click OK to close the Internet Options dialog box.
  5. Now try launching your course after closing this and any other browser windows that are open. (You may want to bookmark this page by using the keyboard shortcut Ctrl+D.)

You may also need to set Pop-up Blockers options.

Java Java

Java is the underlying technology that powers our Learning Management System (LMS) and must be installed on your computer before taking a course. Learn more about Java here.

32-bit vs 64-bit
Like IE, there is a 32-bit and a 64-bit version of Java available for download. You must have the 32-bit version of Java installed on your computer to use the 32-bit version of IE, and likewise, you must use the 64-bit version of Java with the 64-bit version of IE.

Using Java in Windows 8
Please refer to Troubleshooting tips for using Java on Windows 8.

Find details about Java on your computer
To check if you have Java installed, what update it is, and if it's the 32-bit or 64-bit version, follow these steps:

  1. Click on the Start button, then click Control Panel. Depending on your operating system, do one of the following:
    • Windows XP: click "Add/Remove Programs".
    • Windows Vista: click "Programs and Features".
    • Windows 7: click "Uninstall a program" under "Programs".
  2. A list of all your currently installed programs appears. Scroll down to Java. The 64-bit version will have "(64-bit)" at the end while the 32-bit version will have nothing after the update number.

Is Java Enabled?
It is possible to manually enable and disable the use of Java by a web browser, making it possible to have Java work in one browser and not in another. However, this is not true with IE8 in Windows 7—as long as Java (32-bit version) is installed, Java will work.

Firstly, you should test whether Java is working on your computer. It is recommended that you use the most recent version of Java. If the test finds that a newer version of Java is available or that Java is not installed, there will be instructions on the page for how to install it for free. If Java is not working, take a look at the IE section above, then make sure that Java is enabled through the Control Panel in Windows. If you are unable to perform any of the steps above due to an error, or they did not fix the problem, you should uninstall and reinstall Java.

Uninstall and Reinstall Java
When reinstalling Java, it is highly recommended that you first remove all older versions of Java from your system. Follow the instructions here to uninstall Java. Then, manually download and install Java.

Adobe Flash Adobe Flash

Adobe Flash Player is a very popular multimedia platform used to deliver our course content and must be installed on your computer before taking a course. Learn more about Adobe Flash here.

To verify that you have Flash installed on your computer, run this test. If Flash is not installed, you will see instructions on how to do so on the same page.

Click here for the downloadable installer for Flash.

Click here for troubleshooting Flash Player issues.

Pop-ups Pop-up Blockers

Internet Explorer
The pop-up blocker inside of IE and certain IE toolbars will prevent your course from running correctly. You don't necessarily have to turn off your pop-up blockers completely to run our courses (although this will work), but you do need to tell IE to allow pop-ups from our website.

To do this:

  1. Copy our web address by highlighting this text- https://www.suncoastlearning.net -then right-click on the highlighted text and click Copy.
  2. Now click the "Tools" button at the top of your browser, point to "Pop-up Blocker", and then click "Pop-up Blocker Settings".
  3. Right-click in the "Address of website to allow" box, then click Paste to paste our address into this box, and then click Add.
  4. Now make sure that the "Blocking level" at the bottom of the dialog box says "Low: Allow pop-ups from secure sites". Then click Close.

Toolbars (if installed)
Certain toolbars that are currently enabled in IE may also feature their own pop-up blocker. These also need to be disabled. The following is a list of links where you can learn how to disable common pop-up blockers:

Click here to Search Google for instructions on how to disable other common pop-up blockers.

Disabling Toolbars/Add-ons
It may be necessary to disable certain toolbars if you are either experiencing problems with your score not recording correctly or if you cannot find a way to disable the toolbar's pop-up blocker. To disable Toolbars/Add-ons, follow these steps:

  1. Click Tools at the top of your browser window. (If you don't see the menu bar at the top with File, Edit, View, etc., press the "Alt" key on your keyboard to temporarily display it.)
  2. Click on Manage Add-ons.
  3. From the list that appears, find the name of the particular toolbar you want to disable. In this example "mywebsearch Toolbar" needs to be disabled. Click on the item, then either click the "Disable" button or select the Disabled radio button, depending on your version of Windows/IE. Do this for each item in the list that relates to the toolbar you want to disable (in this case there are 3 items that should be disabled. Note that you can always re-enable your toolbars/add-ons when you're done taking a course).
  4. Repeat step 2 until you've disabled all questionable toolbars. (Note: AVG, Google, Adobe, Microsoft, Sun Microsystems/Java, Skype, etc., do not need to be disabled; call us if you have questions.)
  5. Now close the Manage Add-ons window, then close all Internet Explorer windows before trying to launch your course again.

Computer TroubleStill Having Trouble?

If you haven't done so already, try restarting your computer. If you have any Windows updates that are waiting to be installed, allow it to do so at this time.

Sometimes, even after trying these fixes, your computer may not be able to run the course. This could be caused by a firewall, not having the appropriate administrative privileges, or system corruption such as a virus. Try launching the course from your home or local library.

As always, don't hesitate to call if you need further assistance: 706-219-0077 or 1-800-269-1181

Testimonial

Guy Smith
The inconvenience of going out of town for training is substantial, and the economics of online courses is phenomenally good.
Guy Smith, Hawkinsville, GA

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Not Computer Savvy?

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Don’t worry; we can walk you through the process over the phone. We will make sure your learning experience goes smoothly. Phone support is available daily.

Call 706-219-0077 or 1-800-269-1181 from 7 AM to 11 PM Monday through Saturday, 1 PM to 11 PM on Sunday (Eastern Time Zone).